Frequently Asked Questions

Questions and answers about eMAP.alabama.gov

Q:  Where do I find my Employee ID ?
A:  The Employee ID can be located on your most recent paystub. If you do not have a copy of your paystub, call your agency payroll contact to obtain your Employee ID.

Q:  How do I print my paystub ?
A:  Log into your 'eMAP.alabama.gov' account and click on the “View My Pay Information” link on the left side of your home page. A summary of your current pay check will be displayed. To print a specific paycheck click the “Print a Single Pay Stub” radio button and select the specific date from the dropdown box. Click “Get Pay Stub”. For multiple pay stubs click the “Print More Than One Pay Stub” radio button and select the desired pay dates from the dropdown boxes.

Q:  What steps do I take if I cannot remember my login information ?
A:  Please read the information on the 'How do I log in?' section of the 'Getting Started' page. You can also use the 'Login Helper' located on the Getting Started page.

Q:  What if I cannot find the paystub I am looking for ?
A:  If the paystub you are looking for is prior to 01/16/13 please contact your eMAP payroll clerk to acquire a copy. If the paycheck is after 01/16/13 and is missing please contact your eMAP payroll clerk or GHRS security administrator.

Q:  Who do I contact if I experience issues with the eMAP.alabama.gov website ?
A:  If you experience any webpage failures or error messages contact your IT department to verify there are not internet disruptions. If your agency is not experiencing any internet connection issues, please save a screen print of the error received and provide it to your eMAP payroll clerk or GHRS security administrator.

Q:  What steps do I take if I cannot login because my Employee ID was not found ?
A:  Verify you have entered the appropriate information for your Employee ID. If you still cannot login, please contact your eMAP payroll clerk. If you are a new employee you will not be able to login until your first pay period is complete.

Q:  What is the login process for a new employee ?
A:  A new employee will not be able to log in until they have been issued their first pay check. They will need to obtain their Employee ID from their payroll clerk. From the Employee Portal login page, click the “Getting Started” tab. The employee may need to use the "Login Helper" tool. Be prepared to be prompted for your Employee ID and the last 4 digits of your social security number to complete the "Login Helper" process.